The ScanNCut DX Mats and the mat loading issue have been discussed quite a bit. Last week Brother released an official statement about it:
The Brother team took this to heart because we work to provide unique features and improve product functionality based on what customers want. We are at your side as you use our products to transform your vision into creative crafts and projects.
Need a new mat? If your ScanNCut DX mats were purchased between August 1, 2018 and October 31, 2018, Brother is offering you a new mat free of charge. Customers may contact the Brother Customer Service Department at 877-BROTHER (1-877-276-8437) or visit Brother at https://www.brother-usa.com/brother-support for additional contact details.
After you get your new mat, please tag our social handles @BrothercraftsUSA and share your latest project! The Brother team would love to see them. Please also visit https://m.youtube.com/watch?v=sX-xl2Fkxtg for proper mat feeding instructions.
The Brother Crafts Team
I hope that this will help solve your mat feeding issues! I'll leave you with a project I made this weekend with my ScanNCut DX:
It's a clutch made from cork fabric (the silver, leather-like material) and batik fabric (the red and white fabric in the rose). I love how it turned out and I love how easy the AutoBlade on my ScanNCut DX makes all of my cutting projects! (And don't worry, instructions for this project will be available on the upcoming season of Make It Artsy.)
Thanks for stopping by!
P.S. I am a paid spokesperson for the Brother ScanNCut. It is a machine that I love and use. All projects and opinions are my own.